Unidentified Receiving Orders (URO)
Warehouse Receiving Orders (WROs) allow Jetpack's Operations team to know which products are being sent to our fulfillment center(s), providing us with information such as each item’s name, inventory ID, lot numbers / expiration dates, and the total units of each item being sent to us. Every box/pallet that arrives at a Jetpack fulfillment center must have a Warehouse Receiving Order (WRO) or associated tracking number.
When incoming shipments cannot be received within our usual turnaround time due to missing/inaccurate information, we will hold the receiving process and move the boxes/pallets to an on-hold receiving status. This will create an Unidentified Receiving Order (URO), which will be assigned a URO Tag number.
Note: Jetpack will dispose of any un-linked URO automatically after 90 days.
Learn more:
Pricing for Unidentified Receiving Orders (USA Hubs)
(Before any charges)
URO Scenarios
There are several reasons for an order to move to on-hold receiving status and be assigned a URO:
- Box/pallet arrives at the FC with no WRO information or associated tracking number.
- Additional items in the box/pallet that are not stated on the WRO.
- If the quantity of any SKU (or any SKU in the box or pallet) received at our fulfillment center is either 10% greater or at least 25 units over the expected quantity you submitted in the WRO. The FC will URO the excess inventory.
- Return orders that are not properly marked (tracking ID/RMA) or contain items that are not part of the return order.
- Box/pallet arrives at the FC with the wrong barcode.
- Items marked as digital or merged are part of the WRO.
- Box has already been received (=same label on multiple boxes).
- Multiple SKUs in the same box that are very similar and are not labeled.
- All WROs will be marked as complete 28 days after the first box/pallet is delivered to the fulfillment center (even if all the boxes/pallets have yet to arrive).
- Any box/pallet that arrives after 28 days (from the first box/pallet of the WRO) will go through the on-hold receiving process.
- A product is considered dangerous good/HAZMAT but is not configured as DG, or the MSDS sheet is missing from the product details page in the Jetpack dashboard.
Resolving an On-Hold Receiving Box/Pallet
If one of your boxes/pallets receives an on-hold receiving status, you will be notified via email. You can see all boxes/pallets that are in on-hold receiving status and their URO ID #s from the Jetpack dashboard.
Note: In cases that our FC teams cannot identify the merchant account that the inventory belongs to, the process of linking the box/pallet to the account will take longer and affect processing time, and fees applied.
From your Jetpack dashboard:
1. Click Receiving. Additional menu options will appear.
2. Select On Hold Receiving. You will be redirected to the On Hold Receiving page.
3. Make sure that the box/pallet belongs to you. Each URO can come with multiple labels and item images that the operations team will update for your review. The images can be reviewed by selecting the highlighted links under each category. If the items are not yours, click on the Not Me link under the Action column to un-associate it from your account.
4. Create a WRO for the shipment and link it to the URO ID in the Jetpack dashboard by clicking Link WRO under the Action column. Fill out the WRO and the box number associated with this box/pallet (this is mandatory), and then click Save. Only WROs in Awaiting Arrival status can be linked to UROs.
Note: Even if the WRO already exists on the Jetpack dashboard but wasn't physically attached to the box/pallet, the box/pallet will move to on-hold receiving status and you will have to link it to the URO ID.
