Prohibited + Restricted Items

Prohibited Products

The list below identifies known prohibited products. Jetpack reserves the right to review products on a case-by-case basis. 

• General Information  
  • Defective, damaged, recalled, or products that have been issued a consumer safety warning 
  • Products with unauthorized marketing materials  
  • Products that cannot be packed within Jetpack's standard packaging 
  • Counterfeit products 
  • Items with a manufacturing value of over USD $300 

• Dangerous Goods
  • Class 1, 6, 7, and divisions 2.3, 4.2, 4.3 
    • Class 1: Explosive Substances 
    • Class 2 Division 2.3: Toxic Gas  
    • Class 4 Divisions 4.2 & 4.3: Substances Liable to Spontaneous Combustion and Substances Dangerous When Wet 
    • Class 6: Toxic and Infectious Substances  
    • Class 7: Radioactive Materials 
  • Lithium-ion batteries ≥101Wh 
  • Alkaline batteries ≥21WH 
• HAZMAT, not classified as a DG that indicates the following: 
  • Carcinogen 
  • Germ cell mutagenicity  
  • Reproductive toxicity  
  • Target organ toxicity with single or repeated exposure  
• Schedule I, II, III, IV, V Controlled Substances 
  • Heroin 
  • LSD 
  • MDMA/ecstasy 
  • PCP 
  • Psilocybin (magic mushrooms) 
  • Marijuana and its seeds and derivatives 
  • Cocaine 
  • Methamphetamine 
  • Methadone 
  • OxyContin (oxycodone) 
  • Vicodin (hydrocodone) 
  • Adderall (amphetamine and dextroamphetamine) 
  • Ritalin (methylphenidate) 
  • Anabolic steroids 
  • Testosterone 
  • Ketamine 
  • Codeine products  
  • Cough preparations with less than 200 mg of codeine per 100 mL 
  • Lomotil (atropine and diphenoxylate) 
  • Motofen (difenoxin HCl and atropine sulfate) 
  • Lyrica (pregabalin) 
  • Other controlled substances as may be presented 
• Banned Dietary Ingredients or Food Additives  
  • Kratom (in the form of a drug product, a dietary supplement, or a food additive)
  • Ephedrine alkaloids – examples include, but are not limited to the following:
    • phedra sinica Stapf 
    • Ephedra equisetina Bunge 
    • Ephedra intermedia var. tibetica Stapf 
    • Ephedra distachya L. 
    • Sida cordifolia L. 
    • Pinellia ternata (Thunb.) Makino 
    • Ma huang 
    • Ephedra 
    • Chinese Ephedra 
    • Epitonin 
    • Seagrape 
    • Yellow horse 
    • Joint fir 
    • Popotillo 
    • Country mallow 
• Agricultural Products  
  • Live, dead, or dried plants and animals  
    • Consumer packaged goods (CPG) are exempt  
  • Perishable products – examples include but are not limited to the following: 
    • Perishable foods spoil, decay, or become dangerous to eat unless you refrigerate them at 40°F (4°C) or freeze them at 0°F (-17°C) or below. Examples of perishable products include but are not limited to the following:  
      • Meat 
      • Poultry 
      • Fish 
      • Eggs 
      • Dairy products 
      • Fresh produce 
  • Bulk nitrogen fertilizers and fertilizers, and soil enhancers greater than 40 lbs 
  • Applicable for B2C orders: Raw hemp (e.g., products made from hemp seed, hemp seed oil, hemp flower, etc.).
    • This is conditional for B2B orders.
• Alcohol, Tobacco, Firearms 
  • Examples include, but are not limited to, the following:
    • Ammunition  
    • BB guns  
    • Fireworks are defined as any composition or device for the purpose of producing a visible or audible effect by combustion, deflagration, or detonation, and that meets the definition of consumer fireworks or display fireworks. 
    • Firearms and firearms silencers. 
    • Pepper spray
    • Tasers  
    • Alcoholic beverages (includes products that are advertised as “non-alcoholic beverages” that have less than .5% alcohol by volume [e.g., malt beverages, wine, and spirits] and “alcohol-free” beer that have 0.0% alcohol by volume) 
    • Tobacco (or any product that may contain nicotine) 
      • Prohibited for B2C but conditional B2B  
    • Vape products  
• Other Products 
  • Prescription drugs 
  • Drug paraphernalia  
    • These include any equipment that is used to produce, conceal, and consume illicit drugs. 
  • Preowned electronics 
  • Lockpicks, card skimmers, and other theft devices 
  • CBD products containing any type of THC except THC-9
    • Review the Conditional Products section below.
  • Engines that run on fuel and/or oil or used electric engines 
  • Matches that are not safety matches 
  • Money and currency, whether offered as collectibles or otherwise 
  • Gift cards, pre-paid debit cards, and lottery tickets 
  • Animal products from non-domesticated animals, including ivory, sharkskin, wild bird feathers, and mother of pearl.  
  • Class III medical devices  (these devices usually sustain or support life, are implanted, or present a potentially unreasonable risk of illness or injury)  
    • Examples of Class III devices include but are not limited to the following:
      • Implantable pacemakers 
      • Breast implants 
      • Defibrillators 
      • High-frequency ventilators 
      • Cochlear implants 
      • Fetal blood sampling monitors 
      • Implanted prosthetics 

If products in violation of these guidelines are sent to a Jetpack fulfillment center in the US, the products will be returned or disposed of at the cost of the party sending them (if we cannot safely ship them back to you).    

Additional notes:  

• Jetpack is not responsible for any costs associated with returning/disposing of the products or any lost revenue related to the product(s).  
• Products that cannot be safely shipped back to your company will be disposed of.  
• If you have questions on whether Jetpack can store and ship your products, please make sure you reach out to us before shipping your products to a Jetpack fulfillment center.      

Conditional Products

Conditional products (also referred to as restricted products) must be approved by Jetpack in writing, and have strict requirements met prior to entering a Jetpack fulfillment center. If conditional products are sent to a Jetpack fulfillment center without explicit approval from Jetpack, they will be returned or disposed of at the cost of the party sending them.    

The list below identifies known conditional products, which are subject to review and approval before Jetpack will handle them. Jetpack reserves the right to review products on a case-by-case basis. 

• Dangerous Goods:  
  • Classes 2, 3, 5, 8, 9, and Divisions 2.1, 2.2, 4.1 
    • Class 2 Division 2.1, 2.2: Flammable gases, Non-Flammable and Non-Toxic/Non-Flammable gases (aerosols) 
    • Class 3: Flammable Liquids 
    • Class 4 Division 4.1: Flammable Solids 
    • Class 5: Oxidizers and Organic Peroxides 
    • Class 8: Corrosive Substances 
    • Class 9: Miscellaneous Hazardous Materials
  • Approved to ship lithium battery products contained in and with the equipment, and certain hazmat classes shipped as limited quantities (LQ) with permission 
    • Lithium-ion batteries ≤100Whpa 
    • Alkaline batteries ≤20Wh 
• Medical Devices 
  • Class I & II medical devices (depending on the product, handling these products can require temperature control, lot tracking, and expiration date tracking)
• Food and Beverage 
  • Temperature control and GMP 
  • Raw materials intended for manufacturing  
  • Food contact products 
  • Products that have <1 year shelf life 
• Over The Counter (OTC) medicines 
  • Temperature control and GMP 
  • Approved resellers  
• Adult Products  
  • Discreet packaging and disclosure of sender information
• Dietary Supplements 
  • Temperature control and GMP 
• Pesticides 
  • Commercial vs. non-commercial 
  • State regulations and registrations 
• CBD Products 
  • Delta 9 (must be less than .3% by weight, and it cannot be advertised as intoxicating)  
• Sharp Objects 
  • Knives and other sharp objects must be packed safely in their own hard packaging that allows for safe handling. 

• • Delivery of knives and other sharp objects may be prohibited by local laws.  
• Automotive and Powersport Products 
  • Engine parts, fuel supplements, lubricants, and other fluids used in powered machinery;  
  • Tires
  • Wheels  
  • Rims  
  • Tire accessories 
  • Helmets and other protective apparel that require government certification 
  • Car seats 
  • Electric engines (<40lbs) 
• Merchant must be a demonstrated authorized reseller for the following products:
  • Infant Formula 
  • Certain OTC Medications 
  • Recognizable high-end apparel brands (e.g., Hermes, Louis Vuitton, Manolo Blahnik, Apple, etc.) 
• Other Products 
  • Soil or soil-enhancing products  (must be properly packaged [enclosed, fully sealed, thick primary packaging, water resistant, and <40 lbs.]) 
  • Military or law enforcement equipment (e.g., protective gear, restraints, hand-held or wearable night-vision devices, etc.) 
  • Tabacco or nicotine products (for B2B only) 
  • Firearm accessories (meaning anything inserted, attached, or incorporated into a firearm), including, but not limited to, barrels, stocks, grips, scopes and other sighting devices, and magazines.

Additional notes:  

• Jetpack is not responsible for any costs associated with returning/disposing of the products or any lost revenue related to them.  
  • Products that cannot be safely shipped back to your company will be disposed of.  
• If you have questions on whether Jetpack can store and ship your products, please contact your Implementation Specialist, Merchant Success Specialist, or Jetpack's Merchant Care team before shipping your products to a Jetpack fulfillment center

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