Battery Policy

Overview
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Jetpack must approve all products containing batteries to ensure that we can properly store and ship your inventory.

If products containing batteries are sent to Jetpack without proper approval, or if your products do not meet the requirements specified in this Help Center article, then the products will be returned to you at your cost or disposed of (at your cost) if Jetpack cannot safely ship the products back to you.  

Lithium Ion

Lithium Metal

Dry Cell Alkaline

Products containing batteries that fall within the weight, watt-hours, and quantities listed below can generally be shipped domestically in the US with any carrier service.  

Note: Even if your products containing batteries meet the criteria outlined below, your products are still subject to Jetpack approval. You must follow the processes under the Battery Vetting section to receive written approval that Jetpack can store and ship your products containing batteries.

Lithium-Ion Battery Requirements

The battery is installed in the device and falls under the below regulation:

  • UN 3481, PI967 Section II, Lithium-Ion batteries/cells
  • Cells equal to or less than 20Wh
  • Batteries equal to or less than 100Wh
  • Each product falls under one of the below quantity and weight limits:
    • The product contains 1-2 batteries, and the total weight of the batteries is less than 11 pounds (4.8 kg).
    • The product contains more than two batteries, all batteries within the device must be button cells (also referred to as coin cells), and the products, when packed for an order, cannot exceed 5.5 pounds (2.4 kg).
  • The product can be stored at room temperature.
  • The product does not require special handling equipment.

Lithium Metal Battery Requirements

The battery is installed in the device and falls under the below regulation:

  • UN 3091, PI970 Section II, Lithium Metal batteries/cells
  • Cells equal to or less than 1g
  • Batteries equal to or less than 2g
  • Each product falls under one of the below quantity and weight limits:
    • The product contains 1-2 batteries, and the total weight of the batteries is less than 11 pounds (4.8 kg).
    • The product contains more than two batteries, all batteries within the device must be button cells (also referred to as coin cells), and the products, when packed for an order, cannot exceed 5.5 pounds (2.4 kg).
  • The product can be stored at room temperature.
  • The product does not require special handling equipment.

Dry Cell Alkaline Batteries (AA/AAA/C/D)

‍(Including alkali-manganese, zinc-carbon, nickel cadmium, and nickel metal)

  • Each battery is less than 9 volts.
  • The battery falls under one of the following categories:
    • The battery terminal is packed with the device, and the battery terminals are surrounded by hard plastic wrap.
    • The battery is contained within the device, and there is a pull tab to deactivate batteries from a complete circuit.
  • The product can be stored at room temperature.
  • The product does not require special handling equipment.

Continue with the steps under the Battery Vetting section to confirm if Jetpack can ship your products, regardless of whether your products meet the watt-hour, quantity, or weight restrictions listed above, as Jetpack may still be able to support your products with additional restrictions and requirements.

Battery Vetting  

To determine whether Jetpack can accept your products containing lithium-ion batteries, lithium metal batteries, or dry cell alkaline batteries (AA/AAA/C/D), you must send a copy of the product’s MSDS sheet to Jetpack's Merchant Care team.  

Additional notes:  

  • When emailing Jetpack's team to determine whether we can ship your lithium batteries, you must provide a UN test.
  • The MSDS sheet provided to Jetpack cannot be expired.  
  • If Jetpack confirms that we can ship your products containing batteries, written confirmation will be provided, including the maximum number of batteries that can be shipped per order.  
    • In most cases, products containing batteries are limited to two products per order.  
    • You must work with Jetpack to enable rules on your Jetpack dashboard to prevent orders from containing more than the communicated maximum number of products per order.  
  • You must configure the packaging type to box for all products containing batteries.


Sending Batteries to Jetpack (Inbound WRO Process)

Once you have received written approval from Jetpack that we can store and ship your product(s) containing batteries, you must ensure that your products are properly shipped to Jetpack by following the guidelines below.  

  • The products must be completely enclosed in inner packaging and then placed in a strong and rigid outer packaging.
  • The products must be secured against any movement within the outer packaging and must be equipped with an effective means of preventing accidental activation.
  • (If applicable) The required lithium battery labels must be on the outside packaging of all inbound shipments to Jetpack that contain products with lithium batteries.
  • All inbound shipments must be in accordance with ICAO/IATA, as well as with applicable conditions and limitations of 49 CFR.

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