Support is what sets Jetpack apart from the rest. Here's the story of Jetpack Care.

We built Jetpack to solve a common problem: brands aren’t getting direct, intelligent, caring, or responsive support from today’s 3PLs.

Brands that switch to Jetpack share stories of endless automated emails, impersonal replies, and little empathy when issues arise. They’re told “no” more often than “yes,” and despite shipping thousands of packages monthly, they feel like small fish in a big pond.

This happens because large 3PLs, with their national scale, advanced warehouses, and fleets of trucks, handle millions of orders and will always struggle to provide attentive, personal support—unless you’re one of their biggest clients. We don’t work with Coca-Cola or Pepsi-sized brands. Instead, our clients are established but growing, shipping 2K to 75K orders per month.

By licensing top technology and leasing space in those same high-tech warehouses, we offer all the benefits of big 3PLs but focus on solving the support problem.

We were really quite shocked to hear brands doing thousands of orders still got poor response times and uncaring answers at their 3PLs. That’s why we built Jetpack around client care, favouring instant Slack communication over emails or chat bots. Your team gets direct, always-on access to your dedicated manager via Slack, and the whole Jetpack team—including our executive team—can jump in to help or optimize your approach.

We call this Jetpack Care. It’s making a real difference for our brands, who are used to slow, call-centre support. Now, they can accelerate workflows, empower their ops teams, and focus on what matters. We can’t wait to show you the difference!